Watershed Moment
Cargill Corn Milling North America approached its Baldrige site visit in 2008 with the same level of preparation any organization would, but with the unique perspective that comes with rebuilding your operation after surviving a natural disaster....
In a Perfect World
During an interview with QP, former U.S. Treasury Secretary Paul O'Neill speaks about the U.S. healthcare system, the signs of economic calamity everyone ignored, and the U.S. government's resistance to the quality way of thinking....
Online Coral Springs
The City.s Performance Improvement System / ONLINE FIgurE 1 Strategic level Strategic planning process Environmental scan ( including customer requirements analysis and operational results) Business plan, key intended outcomes, business plan initiatives,...
Online ARDEC
Pilot/ execute, initial evaluation, improve, further implementation Enterprise excellence Invent & innovate, design, optimize, verify Define, measure, analyze, improve, control Define, measure, analyze, lean, control Concept, design, optimize, verify Pla...
Far-Sighted
In the first year nonprofit organizations could apply for the honor, Coral Springs became the first local government to take home a Baldrige award by proving it didn't emphasize the present at the expense of the future....
Customer Servicemen
Customer Feedback is a key component of improvement. The challenge has always been finding the most effective way of procuring it....
K'NEX Success
As a result of the recent lead scare, companies many have grown to trust—Fisher-Price, Mattel, J.C. Penney—found themselves on recall lists instead of in kids’ hands during the holidays. Some companies, however, were able to skirt the issue....
QP Calendar: February 2008
To receive information or to register for ASQ Education Courses and Conferences, contact Learning Offerings, ASQ, 600 N. Plankinton Ave., Milwaukee, WI 53203, call 800-248-1946 or 414-272-8575, fax 414-272-1734 or visit www.asq.org. Davenport, IA. Call Dr...
QP Reviews: February 2008
Yes, the book is written at the 50,000-foot level, but that is where this book’s target audience lives. Timothy A. Pine, ASQ Quality Press, 2007, 102 pp., $36.75 list, $22.05 member (book). The list of elements should be familiar to anyone who has a backg...
